Refund Policy

We want purchase expectations to be clear before checkout. Eligibility depends on whether you purchased a digital download, online course, live service, or made-to-order merchandise.

Digital content cannot be returned after it has been delivered or accessed. Please review the product description, course details, and this policy carefully before completing your purchase.

Digital downloads, ebooks, workbooks, guides, templates, and similar products are final sale once the file or access link has been delivered. Contact us if you received the wrong file, the file is defective, a delivery problem cannot be resolved, or you were charged more than once for the same purchase. This policy does not limit refund rights required by applicable law.

Course purchases are final once access has been granted and recorded in the student account, whether or not the student chooses to begin or complete the course. Because course lessons and associated materials cannot be returned after access is provided, refunds are not available for a change of mind, scheduling conflicts, failure to use or complete the course, or dissatisfaction after access.

We may maintain enrollment, login, course-progress, lesson-completion, assessment, time-spent, and download records for account administration, support, security, and refund review.

Contact us if you were charged more than once, received access to the wrong course, or experience a verified technical delivery problem we cannot reasonably resolve. If a refund or payment reversal is approved, course access and associated downloadable privileges may be revoked immediately.

If a course includes a live session, group meeting, or coaching component, the sales page or booking confirmation will state any scheduling and cancellation terms. Missed sessions and late cancellations are not refundable unless otherwise stated. If we cancel a paid session and cannot provide a reasonable rescheduled date or alternative, the affected portion will be refunded.

WOVEN merchandise is produced to order through Printify and its fulfillment partners. For that reason, returns or exchanges for buyer’s remorse, preference changes, or an incorrect size selected by the customer are generally not available.

If an item arrives damaged, defective, misprinted, or materially different from the item ordered, email connect@wovenbydesign.co within 14 calendar days of delivery. Include the order number and clear photographs of the product, packaging, and shipping label. After review, we may arrange a replacement or refund. Please do not mail an item back unless return instructions are provided.

Estimated delivery dates are not guarantees. Contact us if tracking shows an order as delivered but it was not received, or if an order appears lost in transit. Address errors entered by the customer and packages returned because delivery could not be completed may require additional production or shipping charges.

Contact us immediately if you need to cancel a merchandise order. Because production may begin quickly, cancellation cannot be guaranteed after the order enters production. Course or digital-delivery cancellations are governed by the sections above.

By completing a digital purchase, you acknowledge that the purchase includes immediate access to digital content. Once course access is granted and recorded, or downloadable materials are delivered, the purchase is final except where required by law.

Course access and downloadable materials are licensed only to the individual purchaser for personal use. They may not be copied, shared, reproduced, distributed, resold, taught, uploaded, or used to create derivative commercial materials without written permission from Wovenbydesign.co.

Email connect@wovenbydesign.co with your name, purchase email, order number, product name, date of purchase, and a brief explanation. For damaged or incorrect merchandise, include photographs. Approved refunds are returned to the original payment method. Bank processing times may vary. If a course refund or chargeback is approved, access to the related course and downloadable materials will be discontinued.

Nothing in this policy limits non-waivable rights available under applicable consumer-protection law. If the terms shown on a specific sales page provide a more favorable remedy, those terms will apply to that purchase.