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Ask us about a WOVEN course, digital download, shop order, or where to begin. Send a note below and we’ll get back to you.
Frequently Asked Questions
Browse the answers below. If you still need help, send us a note.
Courses
Which WOVEN course is right for me?
Unwrapping Your Gifts helps you understand your gifts and how to use them. Clarity X focuses on identity, healing, and purpose. Signet BOSS helps you bring your purpose into brand strategy and expression.
Visit the Academy page to review each course or use the Course Advisor if you are unsure where to begin.
What is included with a course?
Academy courses include a workbook, a course companion, and access to the private WOVEN community. Additional support depends on the enrollment option you choose. Review the course and pricing details before enrolling.
How do I access my course after enrolling?
Sign in to your WOVEN Academy account using the details from your enrollment. If you cannot see your course or have trouble signing in, email connect@wovenbydesign.co.
Can I get a refund for a course?
Course purchases are final once access has been granted and recorded in your student account, whether or not you begin or complete the course. Contact us about a duplicate charge, access to the wrong course, or a verified technical access problem we cannot resolve.
Downloads and Shop
Can I get a refund for a digital download?
Digital download purchases are final once the file has been downloaded. If you receive the wrong or a defective file, cannot resolve a delivery problem, or were charged twice, email connect@wovenbydesign.co for help.
Can I return or exchange a shop item?
Returns or exchanges generally are not available for made-to-order items because of a change of mind, preference, or size selection.
What if my shop item arrives damaged or incorrect?
Email connect@wovenbydesign.co within 14 calendar days of delivery. Include your order number and clear photos of the item and its packaging so we can review the issue.
Getting Help
How do I get help with a course, download, or order?
Email connect@wovenbydesign.co. Include the email address used for your purchase, the course or product name, and a short description of what you need help with.
For full details, please review the Refund Policy.
We’re here to help.
Use the form below and include the course, download, or order you’re asking about.